Data Privacy Policy
Your privacy matters to us at Pathway Anchor Zone
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Pathway Anchor Zone respects your privacy and does not sell your personal information to third parties. We share information only as needed to provide our services or when required by law.
We may share essential data with trusted service partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they deliver to us.
We may disclose information when required by law, a court order, or government requests. We may also share data to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to safeguard information as it moves between your browser and our services.
Limited Access
Only authorized staff who require data to deliver services can access customer information.
Although we deploy robust security measures, no internet transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, correct, delete, or limit how we use your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary by information type and purpose.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Site Tracking
Our site uses cookies and comparable technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, please view our Cookie Policy.
External Links
The site may include links to third‑party sites or services. This privacy policy covers only Pathway Anchor Zone and our site. We are not responsible for the privacy practices of other sites.
We recommend reviewing the privacy policies of any external sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date displayed at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.
Contact Us About Privacy
Pathway Anchor Zone Privacy Team
96 Rosebery Lane, London
London, United Kingdom EC1A 1BB
Email address: [email protected]
Phone number: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.